PC Services

COMPUTER SERVICES

We offer the following Services:

Setup and Configure of New PC/Laptop - We can help you setup/configure your new PC/Laptop.
Windows updates - PC's from large retailers are often sitting around for ages and need to be updated as Microsoft release security patches every month.
Virus Scanners - Most new PC's don't come with Virus scanners and if they do they are usually only for a 30 day trial period. We can install a quality free Virus Scanner.
Email Setup - We will setup your email and transfer your existing emails from your old pc to your new one.
Wireless/Router Setup - We can setup your wireless or cabled network.
Data Backup - We will transfer your data from your old PC to your new PC.
Configuration - We will Configure your PC to suit your needs and remove un-needed items that will slow your New PC down unneccesarily.

Please CONTACT US to arrange a suitable Setup time.


REPAIR SERVICES

Is your PC/Laptop running slow? - We can speed up your laptop or PC
Does your PC/Laptop have a virus or other Malicious infection? - Viruses and Malware are very common these days and your PC needs to have protection from these threats which can harm your PC
Are you sick and tired of packing up your PC to take into the shop? - We can come to you. We cover the greater Christchurch region.
Has your PC/Laptop stopped working and you need it running Urgently? - We can fix your PC issue urgently and get you up and running straight away. We can loan you a PC if your system has a hardware issue.
Do you need an Expert Technician to help your business for that Special Task? - We only use qualified computer technicians to service your PC/Laptop.

 

RETURNS POLICY

Our aim is to make sure the customer receives the best value and service for every purchase made at Computer Repairs. We want to be your first choice for 2nd hand computer hardware and software. Here is a list of options and conditions when it comes to returning and requesting refunds for products at Computer Repairs.

1. The item I ordered is no longer required or incorrectly purchased.

If you have purchased the incorrect item or if you change your mind after making a purchase Computer Repairs cannot process a credit.

However, on a case by case basis please contact us to discuss this, and depending on the item ordered a credit may be offered as long as the item is unopened, in mint condition and returned at your cost within 7 days of delivery. Any accepted returns are subject to a 10% (percent) restocking fee once the goods have arrived and been assessed. A credit may be given on the item only, shipping/extras are not to be reimbursed. Special order items and Software will not be accepted due to the nature of the products, their origins and copyright regulations.

Please note the Consumer Guarantees Act and Fair Trading Act do not provide protection for this reason. You cannot return the item simply because you no longer want the product or the product did not meet your expectations. It is your responsibility to carry out research prior to your purchase. Computer Repairs will make an assessment on a case by case basis.

2. The item I received is the not the item I purchased.

If you have received the incorrect item(s) a replacement can be processed immediately provided the item is unopened and in mint condition. Please contact us immediately if an incorrect item is received. We will arrange for the item to be freighted back to us at our cost.

3. The item I purchased has been damaged in transit.

If you receive an item with damage it must be reported to Computer Repairs within 24 hours of delivery, failure to do so warrants the receiver taking full responsibility for the item(s) affected. Please contact us immediately if an item received has been damaged. We will arrange for the item to be freighted back to us at our cost. Photo verification of the item(s) you received and the damage is required so Computer Repairs can process the claim with the courier company. The courier company will collect the goods from your delivery address once the above is complete. This process can take up to 7 working days. Please note that for your claim to be accepted you must retain the original packaging material used to deliver your order.

Normally, all items sent by Computer Repairs are 'signature required' unless an alternative option has been arranged prior to delivery. Regrettably neither Computer Repairs nor the courier provider will refund or replace item(s) that have been lost, damaged or stolen after being delivered to your property.

4. The item I purchased has not arrived.

If your item did not arrive the first thing to do is request a ‘track and trace’ on your item from the courier’s website. A link is usually sent in an email sent to you at the time of dispatch, if not please contact us for the tracking number.

5. The item I purchased has been lost in transit.

If the tracking details on your order indicate the item(s) has been delivered or is still in transit after 1 week Computer Repairs will start an investigation with the courier on your behalf. Please make sure you contact us within 14 days from the date of dispatch.

Normally, all items sent by Computer Repairs are 'signature required' unless an alternative option has been arranged prior to delivery. Regrettably neither Computer Repairs nor the courier provider will refund or replace item(s) that have been lost, damaged or stolen after being delivered to your property.

6. The item I purchased is DOA (dead on arrival).

If you have an item that has arrived faulty and is within the 7 day DOA (Dead on Arrival) period, you must contact us immediately. We will arrange for the item to be freighted back to us at our cost. A Computer Repairs manager will contact you and provide you with return instructions.

In order to assist you with your DOA faulty product, it will need to be returned to us so we can test and confirm that it is faulty first. Please see Note 8.

7. The item I purchased has become faulty within the manufacturer's warranty period or Computer Repair's 1 month warranty on 2nd hand items.

If you have an item that has become faulty and is still within either the manufacturer’s warranty period or our own warranty period, you must contact us immediately. Please make sure to give us full details of the fault so we can process the fault quickly. A Computer Repairs manager will contact you and provide you with return instructions.

In order to assist you with your faulty product, it will need to be returned to us so we can test and confirm that it is faulty first. This RTB (Return to base) warranty is standard with everything we sell.

Returns of this nature can be made any time within the warranty period and it is your responsibility to cover any costs of returning the faulty product to us. We will in turn cover the costs of sending it back to you.

8. Hardware Compatibility.

Computer Repairs is not responsible for the compatibility and/or hardware configuration of your components. Due to the different configurations Computer Repairs does not guarantee a component works with your computer system. Computer Repairs tries to provide as much information as possible on each component but the final decision of compatibility is yours. If the component is not compatible it does not mean it is faulty.

Please note that the Consumer Guarantees Act and Fair Trading Act do not provide protection for this reason. You cannot return the item simply because you no longer want the product, the product was not compatible with your system, or the product did not meet your expectations. It is your responsibility to carry out research prior to your purchase.

9. Overclocked Hardware.

The warranty is void on all over clocked components used outside the manufacture's safe operating parameters.

10. Warranty.

Computer Repairs will void warranty of any product that is mishandled, modified or interfered with by unauthorized personnel. This includes the removal of any parts from a computer including but not limited to RAM, Motherboard, CPU, Video Card, HDD etc. Removal of any factory seals, serial numbers, information stickers or warranty stickers also voids the warranty. All item(s) returned found not faulty, goods with physical damage or damage caused by improper use are not covered by warranty and the customer is liable for a handling and service fee. Service fees for single components are charged at $49.95 inc GST per hour and service fees for Notebook's/Desktop systems are charged at $79.95 inc GST per hour.

Data contained in the storage device (Hard Drive, SSD, NAS, Media Players, Memory Cards, USB Memory Sticks etc) is not covered under warranty. Customers need to backup their data before the device is sent back. Most hdd devices are returned overseas and replaced locally. Computer Repairs takes no responsibility for any loss of data. Computer Repairs recommends that all our customers make regular backups of data.

11. Shipping Terms.

As the sender, you are the only person who knows exactly what is inside your parcel. It is your responsibility to ensure your item is packaged correctly and arrives safely.

Apply the 5 by 5 rule for fragile items: 5cm from the walls, base and top of the box and 5cm of cushioning around each individual item.

Use internal cushioning and strong external packaging to protect your item against knocks and shocks. We suggest you use packaging materials such as bubble wrap, polychips, corrugated cardboard, shredded or rolled paper, polyethylene foam sheeting available at Post Shops, Whitcoulls, The Warehouse Stationery, PaperPlus and/or Pararubber shops. Items packed together in one carton must be individually wrapped and separated from each other with more cushioning material.

If you choose to return your item using a courier bag, wrap the item enough times so that you can no longer feel the shape of the object. We do not recommend returning any electronic or fragile item in a courier bag without its original packaging.

ITEMS RETURNED WITH INSUFFICIENT PACKAGING WILL BE DENIED.

 

PRICING

 

STANDARD ONSITE PRICING!

We have a minimum charge of $40 for 30 mins which includes travel time.

After the first 30 mins, its only $20 per 15 mins.

Standard pricing is between 9am - 6pm Monday to Friday.

The following areas are covered by us:-

Greater Christchurch City, Kaipoi, Woodend, Lyttleton, Rangiora and Rolleston.

We Service all Makes and Models of PC's and Laptops and all Microsoft Operating Systems are Easily Fixed. (Win95/98/ME/2000/XP/VISTA/Win 7/Win 8).

Jobs can be booked by our clients for an onsite visit via Email on any day that is convienient but please Contact us by phone if your job is Urgent, or you require AFTER HOURS Support.

(5pm onwards Mon-Fri or Sat/Sun).

Unplanned delays such as Roadworks, Heavy Traffic etc will not be counted as travel time.

Payment from clients must be made when the onsite technician repairs the problem.

AFTER HOURS PRICING!

We have a minimum charge of $60 for 30 mins which includes travel time.

After the first 30 mins, its only $30 per 15 mins.

Standard pricing is between 9am - 5pm Monday to Friday.

If you Prefer, You can bring your computer to us. A $20 inspection fee applies.

Contact us to Arrange to drop off your PC

Additional costs will be incurred for :-

Hardware failure (Parts and Labour)

Total Reloading of a Corrupted Operating System

Generally most faults can be fixed within the first hour.

Severe faults (such as hardware failure) can be returned to base, and a loan PC can be given to you while your PC is being repaired, and delivered back to the customer as soon as possible.

 

Contact us for Urgent jobs, more infomation or to Make a booking over the phone.